Frequently Asked Questions

NeverOOO is an AI-powered communication platform that automates email and WhatsApp interactions. It uses advanced artificial intelligence to provide intelligent responses, manage customer communications, and streamline your workflow across multiple channels.

Our AI uses natural language processing and machine learning to understand the context, tone, and intent of incoming messages. It can generate appropriate responses based on your business rules, previous conversations, and trained knowledge base.

Yes, absolutely. We use enterprise-grade security with end-to-end encryption for all communications. Your data is stored securely and we never share your information with third parties. We comply with GDPR and other data protection regulations.

Yes, you can fully customize your AI assistant's responses, tone, and behavior. You can set up custom workflows, create response templates, and train the AI on your specific business knowledge and preferences.

NeverOOO supports multiple languages including English, Spanish, French, German, Italian, Portuguese, and many others. The AI can detect the language of incoming messages and respond appropriately.

The accuracy of AI responses depends primarily on clear instructions and well-designed workflows. When properly configured with specific guidelines and straightforward processes, AI can actually be more consistent than human collaborators who may have varying levels of experience or make occasional errors due to fatigue or oversight. However, just like training a new team member, the AI's effectiveness depends on the quality of instructions provided. Complex or poorly defined workflows can lead to confusion for both AI and human staff. We recommend starting with simple, clear processes and gradually building complexity as the system learns your specific needs.

Email automation processes incoming emails, categorizes them by urgency and type, and generates appropriate responses using AI. You can set up rules for different types of emails and customize response templates for various scenarios.

Yes, NeverOOO integrates with popular email providers including Gmail, Outlook, and other IMAP/SMTP compatible services. The integration is secure and maintains your existing email setup.

The AI is designed to recognize when a message requires human intervention. Complex or sensitive emails are automatically flagged and escalated to your team, ensuring important matters receive proper attention.

Yes, you can schedule emails to be sent at specific times and set up automated follow-up sequences. The system can also remind you about important emails that haven't received responses.

Our email categorization system has over 95% accuracy. It can distinguish between different types of emails like support requests, sales inquiries, appointments, and general information requests.

You can connect your WhatsApp number through our secure API integration. Simply follow the setup wizard in your dashboard, verify your number, and configure your automation preferences.

No, WhatsApp Business is not required. You can use NeverOOO with regular WhatsApp numbers. Your personal device can continue using WhatsApp normally while the AI agent operates simultaneously.

Currently, multimedia messages are not supported. The system can only send text-based responses at this time. Images, documents, videos, and other media files cannot be sent automatically through the assistant.

Message limits depend on your plan and WhatsApp's policies. We provide real-time monitoring of your message usage and will notify you before approaching any limits to ensure uninterrupted service.

Currently, automatic opt-out functionality is not available. If the assistant configuration matches a user's message, the system will respond regardless of opt-out requests. Users cannot automatically exclude themselves from receiving responses at this time.

Yes, there is a possibility of account restrictions since WhatsApp terms of service do not allow third-party apps to use WhatsApp. Bans can occur due to various factors including spam-like behavior, high message volume, unusual networking patterns, user reports, and other criteria controlled by Meta's detection algorithms. Usually, WhatsApp gives 3 temporary bans (warnings) before a permanent ban. If you receive any warnings, identify unusual patterns in your messaging and contact our support team immediately - we can provide suggestions to help resolve the issue. If no corrective action is possible, you may need to switch to a different WhatsApp number. To minimize risk: use reasonable message volumes, avoid spam-like behavior, ensure recipients consent to automated messages, and monitor your account status regularly.

No, the agent can only reply to incoming messages. It cannot initiate conversations or send unsolicited messages. This design is safer regarding Meta's anti-spam algorithms, as the system only responds when users contact you first.

We offer flexible pricing plans including a free trial, starter plan for small businesses, professional plan for growing companies, and enterprise solutions for large organizations. All plans include core AI features with different usage limits.

Yes, we offer a 14-day free trial with full access to all features. You can test email and WhatsApp automation with generous usage limits during the trial period.

Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated based on the remaining time in your current billing cycle.

No, there are no setup fees or hidden costs. You only pay for your chosen plan. All features, integrations, and customer support are included in the subscription price.

We accept all major credit cards, PayPal, and bank transfers for enterprise accounts. All payments are processed securely through encrypted channels.

We provide 24/7 customer support through multiple channels including email, chat, and phone. Our support team consists of technical experts who can help with setup, troubleshooting, and optimization.

Yes, we offer comprehensive onboarding including personal setup sessions, training materials, video tutorials, and best practices guides. Enterprise customers receive dedicated account management.

Absolutely. Our migration specialists can help you transfer your existing automation rules, templates, and data from other platforms. We provide step-by-step guidance throughout the migration process.

We offer custom development services for enterprise customers. Our team can work with you to develop specific features, integrations, or workflows that meet your unique business requirements.